frequently asked questions

 

Please read our FAQ’s in order to better understand the process of working with Bespoke Travel Design to plan your trip of a lifetime, and soon you’ll be on your way to an extraordinary trip!

If you have further questions, please do not hesitate to get in touch with us and we would be happy to answer any further questions you may have. We can be reached at +416 901 6435 or email: trips@bespoketraveldesign.com

 

What makes you the expert?

Marie-France has worked in the travel business a shockingly long time – as a guide, trip leader, researcher, planner, you name it. She has been to most of the places we send clients, and has amassed her own trove of relationships and expertise,  she’s learned the ropes. She has spent the last 30 years helping people have better travel experiences. Call us today, and we promise, you won’t be disappointed.

do you book flights?

Yes. We take care of all your flight arrangements. Through TTI Travel, we have enhanced our Duty of Care program and now using FlightStats to provide you with real-time flight Trip Alert Notifications. Please ensure you opt in to FlightStats to ensure we can monitor and report on any flight disruption that may affect you.

What does 'bespoke' actually mean?

The term ‘bespoke’ means: made-to-order, customized, personalized, tailor-made, custom-made. A ‘bespoke’ travel itinerary is like a personal planning service. You tell us what you want (either in detail, or give us some parameters to work within), and then we arrange services to fit your wishes for your holiday.

do you book flights?

Yes. We take care of all your flight arrangements. Through TTI Travel, we have enhanced our Duty of Care program and now using FlightStats to provide you with real-time flight Trip Alert Notifications. Please ensure you opt in to FlightStats to ensure we can monitor and report on any flight disruption that may affect you.

why trust us with your precious holidays?

Local expertise, superlative connections, honesty, and value.  We have lived/worked at many of these destinations (eg. France, Australia, Belize, Peru, Bolivia, Ecuador, Quebec, to name a few) and have longtime relationships with the local insiders who can make the magic happen. We open doors, make lines disappear, and expedite transfers so that none of your precious time is wasted. We add value you can’t get on your own in the form of experiences.  We maximize the highlights, and minimize the drawbacks, of your trip.

is my holiday financially protected?

We are fully TICO-certified, What this means for you is: just in case a supplier fails, we’re covered and so are you. TICO Registration Number: 4411872.

what makes you different from another travel agency?

We’re not like other travel agencies that sell cookie cutter tours, or the faceless booking engines you might stumble across online. We’re experts in the art of travel. We’re here to guide you, to inspire you, to tailor an experience to your precise needs, because every traveler is searching for that perfect experience. So let us help you find yours…

can i buy travel insurance through you?

We offer comprehensive travel insurance to Canadian residents through Manulife insurance. Please contact us for a quote. Regardless of where you obtain the insurance, the most important thing is that you’re covered.

do you charge a trip planning fee?

Sometimes yes, sometimes no. It really depends on the type of trip, the destination, and how much work and time are required. If the trip is a cruise, a group tour, or a five-star resort stay with no customized components, usually there is a small nominal booking fee. If the trip is a custom-tailored itinerary, then, yes, there is usually a fee.  There are no hidden costs however, and we will always be transparent and up front of our fees before we start planning your trip.

are you fully licenced?

Yes. We are licensed members of TICO (Travel Industry Council of Ontario) and a registered supplier with IATA.

Have more questions?

Don’t be shy! We’d love to hear from you. Please give us a call at 416.901.6435. And if you live locally, let’s meet for coffee and get started on your next trip.